Contact

XGALX US // Merch Productions
customerservice@merchpro.co
2340 N Glassell St, Orange, CA 92865
 
SHIPPING and/or DAMAGED GOODS

Merch Productions strives to provide the best selection of service protection possible for every order. We have partnered up with Route to provide additional insurance protection against lost, damaged or stolen packages during transit. Please see available options for Route package protection before placing your order.

PLEASE NOTE: If you do not select Route package protection at the time of check out, Merch Productions is NOT liable for any lost, damaged or stolen packages during transit for any domestic or international shipments. There will be no exceptions for shipping discrepancies once your package has left our facilities. 

*If you have received a printing defect, please contact our customer service at customerservice@merchpro.co with your order number and a photo of your issue.
 
If your order was lost, damaged or stolen within 45 days of shipping with your added Route protection, please contact Route to file a claim here: https://claims.route.com/. You should be contacted within 72 business hours with a solution. If you are not contacted within this time frame, please contact customer service for additional assistance.
 
Shipping prices are determined straight from the carriers. The cost of the shipping depends on the weight of your entire order and its destination from our warehouse.
 
 Warehouse Location: 2340 N Glassell St, Orange, CA 92865
 
DOMESTIC (within the US) Once you receive an email saying your item was shipped, it does not necessarily mean it will be shipped that day; it just means the order was processed for shipment. Your order will be processed and sent to our fulfillment area to be fulfilled as fast as possible.
XGALX US is NOT responsible for any lost, stolen packages, or shipping rate refunds.


USPS:
Ground Advantage: 2-6 business days transit
Priority Mail: 1- 4 business day transit